Knowledge Assistants
Your team asks in plain words and the assistant answers from the company’s manuals, procedures, contracts and catalogues, with a link to the source. Everyone sees only what they’re allowed to.
From €2,900 + from €199 / month
Request this serviceElira · Sales
How long is the warranty on K-series compressors?
24 months from the invoice date, if an authorised service did the installation. Otherwise the warranty is 12 months.
Warranty manual 2026, p. 4, point 3.2
Warranty manual 2026Page 4
3.1This warranty applies to products bought from Vala Trading in Albania and Kosovo.
3.2K-series compressors carry a 24-month warranty from the invoice date, if an authorised service did the installation. In other cases the warranty is 12 months.
3.3The warranty doesn’t cover damage from misuse or unstable voltage.
Elira · Sales
How do we return damaged goods?
Open a return request within 7 days of delivery and attach photos. The warehouse collects the goods with the next delivery.
Returns procedure, p. 2, point 5.2
Returns procedurePage 2
5.1The customer checks the goods on delivery and notes any damage on the delivery note.
5.2For damaged goods, a return request is opened within 7 days of delivery, with photos. The warehouse collects the goods with the next delivery.
5.3Returned goods aren’t resold before the warehouse has checked them.
Elira · Sales
How much discount can I give without approval?
Up to 5%. From 5% to 10% the sales manager approves it, and above 10% the director.
Pricing policy 2026, p. 1, point 2.2
Pricing policy 2026Page 1
2.1List prices apply to all customers, except under written agreements.
2.2Agents may give up to 5% without approval. From 5% to 10% the sales manager approves, and above 10% the director.
2.3Every discount is recorded on the order with its reason.
Elira · Sales
What does a sales manager earn?
I can’t find this in the documents you’re allowed to see.
The folders the sales team can read
- Manuals and procedures
- Yes
- Catalogues
- Yes
- Pricing policy
- Yes
Human resources: not allowed for this role
The brands and figures in the example are imaginary.
Today
The answers sit in manuals and contracts, but your team asks the colleague who knows them by heart.
With Astra
Your team asks in plain words and gets the answer with the document and paragraph it comes from.
How it works.
- The foldersWe agree which ones the assistant reads
- RolesEveryone sees only what they’re allowed to
- TestingWith your team’s questions, before launch
- Every monthWe improve the answers
What you get.
- A connection to company documents and folders
- Answers with sources
- Permissions by role
- In Albanian and English
- Testing before launch and monthly improvements
For law and engineering firms, companies with many procedures, sales and support teams.
Team assistant
From €2,900+ from €199 / month
A connection to agreed folders, answers with sources, permissions by team. Up to €490 a month depending on documents and users.
Request this serviceWhat we don’t do. Documents stay in your system and the assistant reads only the agreed folders. When the answer isn’t in the documents, it says so rather than guess.
Common questions.
Where are the documents stored?
What if the answer isn’t in the documents?
How much does it cost?
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We confirm the details and invoice by email.
Payment is by invoice. Access or work starts once payment is confirmed; nothing renews automatically.