Orders
How to change the delivery address
- Open My orders in your account.
- Choose the order and tap Change address.
- Save the new address before the order leaves.
Order #1048Change address
Help Centres
We write help articles from customer questions and product documents, publish them on your website and keep them up to date.
€490 + €49 / month
Request this serviceVelvet Help centre
How can we help?
9 articles
No article with that word. Try another one.
Orders
Where is my order
- Open My orders.
- Tap Track order.
- See where it is and when it’s due.
Order #1048Track order
Orders
How to cancel an order
- Open My orders.
- Choose the order and tap Cancel order.
- If it has left, return the product when it arrives.
Order #1048Cancel order
Payments
How cash on delivery works
- Choose Cash on delivery at checkout.
- Have the exact amount ready.
- Pay the courier when the order arrives.
Order #1048Cash on delivery
Payments
My card payment didn’t go through
- Check your card details.
- Try again from My orders.
- If it still fails, choose Cash on delivery.
Order #1048Try again
Payments
How to get a business invoice
- Open My profile.
- Add the business name and tax number.
- The invoice arrives by email after delivery.
Order #1048Add details
Returns
How to return a product
- Open My orders and tap Return product.
- Choose the reason for the return.
- Pack it and hand it to the courier.
Order #1048Return product
Returns
When will I get my money back
- The refund starts when the product reaches us.
- Open My returns to follow it.
- The money goes back the way you paid.
Order #1048View return
Account
How to change my password
- Open My profile.
- Tap Change password.
- Enter the new password and save it.
Order #1048Change password
The brand and articles in the example are imaginary.
Today
Customers ask the same questions and your team writes the same answers every day.
With Astra
Customers find the answer themselves, with steps and screenshots, and your team handles the questions that need a person.
How it works.
- Real questionsFrom customers and product documents
- 30 articlesWith steps and screenshots
- ApprovalYour team approves every article
- PublishingOn your website, updated when the product changes
What you get.
- The questions customers actually ask
- Articles with steps and screenshots
- Search inside the help centre
- Versions in other languages
- Updates when the product changes
For apps and software, online shops, service companies.
Help centre
€490+ €49 / month
30 articles with steps and screenshots, search, and publishing on your website.
Request this serviceWhat we don’t do. No article goes live without your team’s approval. Further articles and languages are quoted separately.
Common questions.
Where does the help centre live?
On your website or in the help-desk platform you already use.
Who checks the articles?
Your team approves them before publishing.
How much does it cost?
Websites start at €790 and online stores at €1,190. For software, automation and integrations we send a quote.
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Enquiries in one place, with follow-ups, bookings and reminders. Astra stops at the sale.
€190 once + €149 / month→Workflow Automation
Orders, invoices, reminders and notifications, without copying by hand.
From €490 + €49 / month→Document Processing
Invoices, delivery notes and forms, read and entered into your system.
From €99 / month→Tell us about your project.
We confirm the details and invoice by email.
Payment is by invoice. Access or work starts once payment is confirmed; nothing renews automatically.