SQ Get started

ServicesAstra Creative

Reviews & Listings

We reply to reviews in the customer’s language, keep your profiles accurate and show you each month what customers praise and what they complain about.

From €49 / month

Request this service
The OPAL hotel by the sea
OPALGoogle 4.7 · Booking 9.1 · TripAdvisor 4.5

★★☆☆☆James P. English

The air conditioning in our room was broken for two nights.

OPAL We’re very sorry, James. We’d like to put this right, so please write to us directly.

Complaint for your team, waiting for your approval

★★★★★Giulia R. Italiano

Camera pulitissima e personale gentilissimo. Torneremo!

OPAL Grazie mille, Giulia! Vi aspettiamo la prossima estate.

Published on Booking

★★★★☆Markus W. Deutsch

Tolle Lage direkt am Strand. Das Frühstück könnte vielfältiger sein.

OPAL Danke, Markus! Ihren Hinweis zum Frühstück haben wir an die Küche weitergegeben.

Published on Google

October’s themes, from 38 new reviews

What they praise

  • The sea view24
  • The staff19
  • Cleanliness12

What they complain about

  • Wi-Fi in the rooms6
  • Breakfast4
  • Parking3

The brands and figures in the example are imaginary.

Today

Reviews in English and Italian go unanswered, and your Google and Booking profiles show old hours and photos.

With Astra

Every review gets a reply in the customer’s language, your profiles stay accurate and each month you see what customers praise and what they complain about.

How it works.

  1. The profilesUp to 3 profiles on Google, Booking and TripAdvisor
  2. The repliesIn the customer’s language, in your business’s tone
  3. ComplaintsThey go to your team and you approve the reply
  4. The month’s themesA short summary every month

What you get.

  • Replies to reviews, in the customer’s language
  • Profiles on Google, Booking and TripAdvisor
  • Up-to-date descriptions, hours and photos
  • Ready messages for guests, before and after their stay
  • A monthly summary of themes

For hotels and apartments, restaurants and bars, clinics and salons.

Reviews and profiles

From €49/ month

Up to 50 reviews a month. Up to 3 locations or 150 reviews: €99.

Request this service

What we don’t do. We never write or buy reviews. We only reply to real ones.

Common questions.

Do you write reviews for us?
No. We reply to real reviews; we never create them.
What about complaints?
Complaints go to your team, and you approve the reply.
How does payment work?
By invoice. Price and timing are agreed first; work starts after payment.

More from Astra Creative

See all

Google Ads

Ads on Search, Shopping, YouTube and Maps, for people already looking for what you sell.

From €149 / month

Email Marketing

Newsletters and automatic emails for customers who agreed to receive them.

From €149 / month

WhatsApp & SMS Marketing

Promotions, reminders and back-in-stock alerts for customers who agreed to receive them.

From €149 / month

Tell us about your project.

We confirm the details and invoice by email.

Payment is by invoice. Access or work starts once payment is confirmed; nothing renews automatically.